{"id":80,"date":"2019-07-19T11:43:39","date_gmt":"2019-07-19T18:43:39","guid":{"rendered":"http:\/\/www.vm2email.com\/site\/?page_id=80"},"modified":"2019-07-19T12:05:07","modified_gmt":"2019-07-19T19:05:07","slug":"smtp-relay-faq","status":"publish","type":"page","link":"http:\/\/www.vm2email.com\/site\/smtp-relay-faq\/","title":{"rendered":"SMTP Relay FAQ"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">.fusion-accordian  #accordion-80-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-80-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-80-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-80-1 .panel-title a:hover, #accordion-80-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #1a80b6;}.fusion-accordian  #accordion-80-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-80-1 .panel-title a:hover .fa-fusion-box { background-color: #1a80b6!important;border-color: #1a80b6!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-80-1\"><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"6c1a3ae7243a68858\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-80-1\" data-target=\"#6c1a3ae7243a68858\" href=\"#6c1a3ae7243a68858\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What is the vm2email.com SMTP Relay Service?<\/span><\/a><\/h4><\/div><div id=\"6c1a3ae7243a68858\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The vm2email.com SMTP Relay service is a free service offered by vm2email.com for supported phone system models, that allows for quick and easy setup of customer phone systems of voice mail to email functionality.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"f49743ff3271037ab\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-80-1\" data-target=\"#f49743ff3271037ab\" href=\"#f49743ff3271037ab\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What does SMTP stand for?<\/span><\/a><\/h4><\/div><div id=\"f49743ff3271037ab\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Simple Mail Transfer Protocol. This is the email communications protocol that is, by far, the most widely used email transfer protocol in the world, and the <em>de facto<\/em> means of sending email messages.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"b78229bf18dd47412\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-80-1\" data-target=\"#b78229bf18dd47412\" href=\"#b78229bf18dd47412\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why would I use the SMTP Relay service?<\/span><\/a><\/h4><\/div><div id=\"b78229bf18dd47412\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The SMTP Relay service is an extension of vm2email.com&#8217;s commercial transcription offering.\u00a0 In order to use our voice mail transcription service, your phone system must be directed to our SMTP servers so that we can properly transcribe them.\u00a0 We decided to offer a non-transcribed option for free that will deliver the email messages from your phone system, but not transcribe them.<\/p>\n<p>The free service we provide offers the convenience of easy phone system email setup, since we send you instructions on exactly how to program your phone system.\u00a0 Should you ever decide to use our paid service (although you are under no obligation to), you simply sign up at our web site and we activate transcription; there is nothing further you would need to do on your phone system.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"c9607eda18825edd2\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-80-1\" data-target=\"#c9607eda18825edd2\" href=\"#c9607eda18825edd2\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is it really free? Is there a catch?<\/span><\/a><\/h4><\/div><div id=\"c9607eda18825edd2\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes, it&#8217;s really free.\u00a0 In return for there being no charge, we do place a small line ad at the bottom of each email relayed to advertise our paid service.\u00a0 You are never under any obligation to use our paid service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"1f4d667be211898fb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-80-1\" data-target=\"#1f4d667be211898fb\" href=\"#1f4d667be211898fb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I obtain the settings needed to be input into the phone system?<\/span><\/a><\/h4><\/div><div id=\"1f4d667be211898fb\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>There is an online form to fill out with basic customer information (and reseller information if you are a phone system reseller), upon which detailed<br \/>\ninstructions will be generated and emailed to you with the specific settings needed for your installation.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"dbd433ba05df5b2e1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-80-1\" data-target=\"#dbd433ba05df5b2e1\" href=\"#dbd433ba05df5b2e1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Is anything extra required on the phone system to support voice mail to email functionality?<\/span><\/a><\/h4><\/div><div id=\"dbd433ba05df5b2e1\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Each phone system is different, and the ability of your phone system to provide voice mail to email functionality will depend on whether it has been engineered to provide that capability.\u00a0 Depending upon the particular phone system brand, there may be additional equipment and\/or licensing (with an associated cost) required for this to work.\u00a0 If you are not sure whether your phone system offers this capability natively, you should contact your phone system reseller to help you determine whether there is anything additional required.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"e789aa72eb0bbd7cc\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-80-1\" data-target=\"#e789aa72eb0bbd7cc\" href=\"#e789aa72eb0bbd7cc\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I use the same SMTP credentials (user name and password) on more than one phone system?<\/span><\/a><\/h4><\/div><div id=\"e789aa72eb0bbd7cc\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Each customer must use a different set of credentials.\u00a0 If you wish, in scenarios where a single customer has multiple physical phone systems, you may use the same set of credentials at up to ten (10) of the systems.\u00a0 It is forbidden to use the same set of credentials for more than one customer\/business.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"519759d66af2c20e3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-80-1\" data-target=\"#519759d66af2c20e3\" href=\"#519759d66af2c20e3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I use your SMTP Relay service to send other emails, like regular business emails from my PC?<\/span><\/a><\/h4><\/div><div id=\"519759d66af2c20e3\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>No.\u00a0 In order to protect the integrity of our SMTP Relay service, only emails originating from your phone system will be relayed, and emails from any other source (such as your desktop email application) will be rejected.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-controls=\"8fc64115c2f34cb4b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-80-1\" data-target=\"#8fc64115c2f34cb4b\" href=\"#8fc64115c2f34cb4b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can you guarantee that my emails are secure and cannot be intercepted by an unathorized party?<\/span><\/a><\/h4><\/div><div id=\"8fc64115c2f34cb4b\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Because vm2email.com does not have control over third-party servers, the recipient\u2019s email device, or the email specification<br \/>\nitself, no one, including vm2email.com, can guarantee this. Email, while ubiquitous, is generally understood to be an insecure<br \/>\nmethod of communication.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/www.vm2email.com\/site\/wp-json\/wp\/v2\/pages\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.vm2email.com\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.vm2email.com\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.vm2email.com\/site\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.vm2email.com\/site\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":2,"href":"http:\/\/www.vm2email.com\/site\/wp-json\/wp\/v2\/pages\/80\/revisions"}],"predecessor-version":[{"id":83,"href":"http:\/\/www.vm2email.com\/site\/wp-json\/wp\/v2\/pages\/80\/revisions\/83"}],"wp:attachment":[{"href":"http:\/\/www.vm2email.com\/site\/wp-json\/wp\/v2\/media?parent=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}